"Dell" Recruitment for Freshers(0-3)Yrs

11.12.07

"Dell" Recruitment for Freshers(0-3)Yrs

"Dell"

"Dell" Recruitment for Freshers(0-3)Yrs

Experience: 0 - 3 Years
Compensation: COMPENSATION BEST IN THE INDUSTRY
Industry Type: BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Job Description
Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Desired Candidate Profile
Bachelor Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Basics of Computers including Operating Systems, hardware and internet .
Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
Exposure to technical support trouble shooting in international call centers will be an added advantage.

Contact Details

http://www.dell.com

Address:
Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli,
Kormangla Inner Ring Road,
Bangalore - Karnataka ,IN 560036
Telephone: 9886043351

Executive Name: CHANDRAKALA

chandrakala_shashidh@dell.com

Reference ID: tsr

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