Freshers Walkin @ "Greenfield Online" on 13th Oct'07
"Greenfield Online"
Freshers Walkin @ "Greenfield Online" on 13th Oct'07
Experience:
0 - 1 Years
Location:
Delhi/NCR
Compensation:
Stipend + Company Facilities (Training period)
Education:
UG - B.Tech/B.E. - Any Specialization
PG - M.Sc - Computers;M.Tech - Any Specialization;MCA - Computers
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
Systems, EDP, MIS
Job Description
We at 'Greenfield Online' (a leading KPO) are looking for 'IT-Helpdesk - System Support (Trainees)' for our Gurgaon office.
Pls. do visit our company URL - www.greenfield.com for more information about the company.
We've a Walk-In Interview at our Gurgaon Office -
Date & Time: 13th October (Saturday) Between 10:00 AM to 2:00 PM
Contact Number : 0124 - 4126700
Venue : Greenfield Online Pvt Ltd.
I Floor, Unitech Trade Center,
Sushant Lok- I, Sector # 43,
Gurgaon
Pls. do visit our company URL - www.greenfield.com for more information about the company.
We've a Walk-In Interview at our Gurgaon Office -
Date & Time: 13th October (Saturday) Between 10:00 AM to 2:00 PM
Contact Number : 0124 - 4126700
Venue : Greenfield Online Pvt Ltd.
I Floor, Unitech Trade Center,
Sushant Lok- I, Sector # 43,
Gurgaon
Desired Candidate Profile
To answer helpdesk calls and record them on the Greenfields ITHelpDesk application (Track-it!).
To ensure customer calls to the ITHelpDesk relating to IT issues are recorded and dealt with effectively.
This role will ensure that an increased number of calls can be resolved over the telephone without an engineer visit being required.
Summary of essential duties and responsibilities
To provide assistance and technical support on a daily basis on the IT helpdesk. Answering calls to the end-users, logging them within the helpdesk ticket tracking system and ensuring that requests for assistance are responded to in a timely manner.
To provide the users with the latest update on their tickets.
Manage customer complaints and ensuring they are escalated as appropriate.
Ensure that customer calls are managed in accordance with helpdesk procedures.
Ensure that calls assigned are updated and completed to a satisfactory level within service level agreements
Monitoring outstanding support requests against customer SLAs , prioritizing calls effectively, keeping users up to date with progress and initiating escalation procedures where required
To provide the IT Manager with regular accurate information on the status of calls that has been escalated. Ensuring adherence to escalation procedures when dealing with complex issues. Keeping the IT Manager informed of any outstanding issues on a daily basis.
Assist in the training and induction new staff in ITHelpDesk
To monitor the day to day availability of infrastructure services, document the downtime and escalate as appropriate.
Maintaining various reports as defined in ITHelpDesk procedures.
GeneralCustomer focused
Effective communicator on the telephone and face to face.
Team player
Proactive
Required Skills, Knowledge, Abilities & Competencies
Excellent working knowledge of Microsoft Windows and Microsoft Office products including Windows XP, and Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
Recent and relevant experience on an IT Helpdesk/Service Desk.
Recent experience of providing support for MS Office Users.
Basic network troubleshooting including TCP/IP utilities and configurations e.g. DOS troubleshooting commands and utilities
Good understanding of Server Operating Systems and Networking including some or all of the following:
Windows 2003 Server Active Directory, user account setup and administration, DHCP, DNS, IIS, MRTG, Firewalls
MUST for candidates -
- Would work as 'Trainee' for first 6 months.
- Job would require working at Night Shift.
- Excellent Comm. Skills
To ensure customer calls to the ITHelpDesk relating to IT issues are recorded and dealt with effectively.
This role will ensure that an increased number of calls can be resolved over the telephone without an engineer visit being required.
Summary of essential duties and responsibilities
To provide assistance and technical support on a daily basis on the IT helpdesk. Answering calls to the end-users, logging them within the helpdesk ticket tracking system and ensuring that requests for assistance are responded to in a timely manner.
To provide the users with the latest update on their tickets.
Manage customer complaints and ensuring they are escalated as appropriate.
Ensure that customer calls are managed in accordance with helpdesk procedures.
Ensure that calls assigned are updated and completed to a satisfactory level within service level agreements
Monitoring outstanding support requests against customer SLAs , prioritizing calls effectively, keeping users up to date with progress and initiating escalation procedures where required
To provide the IT Manager with regular accurate information on the status of calls that has been escalated. Ensuring adherence to escalation procedures when dealing with complex issues. Keeping the IT Manager informed of any outstanding issues on a daily basis.
Assist in the training and induction new staff in ITHelpDesk
To monitor the day to day availability of infrastructure services, document the downtime and escalate as appropriate.
Maintaining various reports as defined in ITHelpDesk procedures.
GeneralCustomer focused
Effective communicator on the telephone and face to face.
Team player
Proactive
Required Skills, Knowledge, Abilities & Competencies
Excellent working knowledge of Microsoft Windows and Microsoft Office products including Windows XP, and Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
Recent and relevant experience on an IT Helpdesk/Service Desk.
Recent experience of providing support for MS Office Users.
Basic network troubleshooting including TCP/IP utilities and configurations e.g. DOS troubleshooting commands and utilities
Good understanding of Server Operating Systems and Networking including some or all of the following:
Windows 2003 Server Active Directory, user account setup and administration, DHCP, DNS, IIS, MRTG, Firewalls
MUST for candidates -
- Would work as 'Trainee' for first 6 months.
- Job would require working at Night Shift.
- Excellent Comm. Skills
Company Profile
Greenfield Online is the largest online data collection company serving the top notch Market Research companies of the world. We are a NASDAQ listed company and traded under the symbol SRVY.
Greenfield Online has been in existence since 1994, head quartered from Wilton, Connecticut in USA and operating out of 30 offices in 12 countries. The India office in Gurgaon is the central delivery hub for the company.
Rated #85, amongst world's fastest growing technology companies (rated by Delloite Consulting)
Aug 2003: Established service delivery hub in India
Jun 2004: IPO on NASDAQ
Dec 2004: Acquired Opinion Survey.com (Leading provider of Sample)
Jan 2005: Acquired Rapidata.net (Leading provider of Healthcare Market research)
Feb 2005: Acquired Gozing.com (3rd Largest Online Market Research service company)
Apr 2005: Acquired CIAO (Europe's #1 Market Research Services Company)
May 2005: $500 million corporation (INR 2200 Crores)
Sep 2006: 130% increase in stock price in 52 weeks
Greenfield Online has been in existence since 1994, head quartered from Wilton, Connecticut in USA and operating out of 30 offices in 12 countries. The India office in Gurgaon is the central delivery hub for the company.
Rated #85, amongst world's fastest growing technology companies (rated by Delloite Consulting)
Aug 2003: Established service delivery hub in India
Jun 2004: IPO on NASDAQ
Dec 2004: Acquired Opinion Survey.com (Leading provider of Sample)
Jan 2005: Acquired Rapidata.net (Leading provider of Healthcare Market research)
Feb 2005: Acquired Gozing.com (3rd Largest Online Market Research service company)
Apr 2005: Acquired CIAO (Europe's #1 Market Research Services Company)
May 2005: $500 million corporation (INR 2200 Crores)
Sep 2006: 130% increase in stock price in 52 weeks
Contact Details
Company Name:
Greenfield Online Pvt. Ltd.
Executive Name:
Vinay Mahajan
Address:
Greenfield Online Pvt Ltd
1st Floor , Unitech Trade Centre
Sushant Lok - I
Gurgaon - HARYANA ,INDIA 0
Telephone:
91-0124-4126700
Reference ID:
Walk-In Helpdesk 13th Oct'07
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