"Dell International" walk-in for Freshers - Weekdays

"Dell International"  walk-in for Freshers - Weekdays

"Dell International" 

"Dell International"  walk-in for Freshers - Weekdays

Designation   Voice Process-Tech Support Process_Night Shift

Job Description
Responsible for providing voice support for international customers on operational or maintenance of Dell products. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills

Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.

Desired ProfileAbility to analyze, research, and solve highly technical problems Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.

• Self Starter with good verbal and written communication skills
• Ability to understand and speak to US customers
• Good interpersonal skills and a good team player
• Ability to prioritize and multitask
• Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint
• Ability to quickly adapt to changes in process and policies
  

If you wish to walk-in For interview pls do 11-3 PM(Monday to Saturday) pls write 'Rachna Lalwani' on top of your resume

Address:
Dell International Services/ Vipul Tech Square ,
Sector - 43 ,
Gurgaon,
Haryana- 122002

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