"APC" Recruits Freshers(0-2)Yrs

"APC"

"APC" Recruits Freshers(0-2)Yrs

Experience: 0 - 2 Years
Location: Bangalore
Compensation: Rupees 1,25,000 - 2,50,000
Education:
UG - B.Tech/B.E. - Electrical
PG - Post Graduation Not Required
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Description:
Work effectively with the Global Customer Solutions Team and other functions to ensure the most proactive technical / sales follow up of customer issues and open sales opportunities.
Provide 2nd level support on APC's power protection solutions, software and accessories.
Provide escalation support to the 1st level support team.
Resolve customer support issues and provide customer with a solution, via troubleshooting techniques.
Escalate customer issues to APC Global Service to provide on-site support as required.
Identify sales leads and forward to Field Sales teams for follow up and closure.
Identify and generate revenue opportunities under our Trade-ups and e-commerce programmes
Providing post-sales telephone and electronic support to APC customers and partners.
Responsible for answering incoming telephone calls, alerts, web based incidents and prioritising customer's support needs.
Desired Candidate Profile:
Complete documentation and follow up on all commitments and customer details.
Participation in new product development process (Beta testing, technical proof reading and technical support documentation)
Provide relevant product training and coaching to the Customer Solutions Team and APC Customers.
Ownership of relevant projects that will add value to the CST.
Adhere to APC's customer support policies and processes.
Other duties to be assigned as required.
Company Profile:
APC and MGE UPS Systems recently combined to form a $3 billion (2.4EUR billion) Critical Power & Cooling Services business unit of Schneider Electric. Together, APC and MGE offer the industry's most comprehensive product and solution range for critical IT and process applications in industrial, enterprise, small and medium business and home environments. APC and MGE solutions include uninterruptible power supplies (UPS), precision cooling units, racks, and design and management software, including the industry's only integrated power, cooling, and management solution. Backed by the industry's broadest service organization and an industry leading R&D investment, the combined company's 12,000 employees help customers confront today's unprecedented power, cooling and management challenges. Schneider Electric, with 112,000 employees and operations in 190 countries, had 2006 annual sales of $18 billion (EUR 13.7 billion). For more information on APC and MGE, please visit www.apc-mge.com
Contact Details
Company Name: American Power Conversion (India) Pvt. Ltd

Website: http://www.apc.com/in

Executive Name: pooja

Email Address: pooja.maruthi@apcc.com

Telephone: American Power Conversion (India) Pvt. Ltd
Keywords: Call Center

To receive more details join here Receive Now