Tesco Hindustan needs Software Engineer

Tesco Hindustan

Tesco Hindustan needs bSoftware Engineer

The Tesco Hindustan Service Centre (HSC) is the Global Services Arm for Tesco. The centre sits at the heart of the Tesco group, and provides IT and Business services to Tesco operations across Europe and Asia. Tesco was the first major international retailer to have a fully-owned support centre in India. Our core purpose at Tesco is to create value for our customers to earn their lifetime loyalty and Tesco HSC is dedicated to supporting those values by providing great service to our internal customers.

This unique IT and Business Services model means that our people have the opportunity to develop their careers across a wide variety of areas, gaining a diverse range of experience and working with a growing, world-class, professional team.

Designation	Engineer, Software Engineer, Senior Software Engineer - IT Helpdesk
Job Description	1) Job Title: Engineer Job Description: Handle Incident calls in the live IT environment and troubleshoot incidents at first level Perform as the (L1) front-ending Infrastructure Helpdesk Technical Analyst. - Adhere to the defined OLAs - Respond and Resolve to customer/client/user problems/incidents. - Log Voice Calls/emails into ticketing system/tool without any error/missing information - Resolve quick-fix incidents over the phone, prioritize and forward more complex issues to second level support - Liaise with the user to ensure that IR resolution(s) have been satisfactorily handled - Liaise with Vendor or Inter-Dependant technical support teams while handling recorded incidents - MIS reporting Experience: Min of 1-2 yr in a similar role Education: Diploma in Engineering Flexibility to: Shift Work and Weekend Work 2) Job Title: SE Job Description: Handle Incident calls in the live IT environment and troubleshoot incidents at 2nd support level (remote support &/or user support with System/phone/server backup, etc.) Perform as the (L2) Infrastructure Engineers. - Adhere to the defined OLAs - Respond and Resolve to customer/client/user problems/incidents. - Liaise with the user to ensure that IR resolution(s) have been satisfactorily handled - Liaise with Vendor or Inter-Dependant technical support teams while handling recorded incidents - Configuring and Troubleshooting Desktop/Laptop/IP Phone - Installation and Troubleshooting of various application(s) - Troubleshooting of Network, Internet, Remote access, Printer, Scanner, Fax issues, etc. - Basic Knowledge on Server Backup and Restore - Managing users, groups and user profiles - MIS reporting Experience: Min of 1-3 yrs in a similar role Education: Diploma in Engineering Flexibility: Shift Work and Weekend Work 3) Job Title: SSE Job Description: Front end a group of L1 & L2 engineers. Handle Incident calls in the live IT environment and troubleshoot incidents at 2nd support level (remote support &/or user support with System/phone/server backup, etc.) SPOC for L1 & L2 engineers deliverables at IT helpdesk. Perform as the (L2) Infrastructure Engineer. - Adhere to the defined OLAs - Respond and Resolve to customer/client/user problems/incidents. - Liaise with the user to ensure that IR resolution(s) have been satisfactorily handled - Liaise with Vendor or Inter-Dependant technical support teams while handling recorded incidents - Configuring and Troubleshooting Desktop/Laptop/IP Phone - Installation and Troubleshooting of various application(s) - Troubleshooting of Network, Internet, Remote access, Printer, Scanner, Fax issues, etc. - Basic Knowledge on Server Backup and Restore - Managing users, groups and user profiles - MIS reporting Experience: Min of 3-5 yrs in a support engineer's role Education: Diploma in Engineering Flexibility: Shift Work and Weekend Work
Desired Profile	Handling calls, Logging calls
Experience	1 - 4
Industry Type	IT-Hardware / Networking
Functional Area	IT Software - (Application Programming / Maintenance)
Education	UG - Diploma - Computers, Electronics/Telecomunication PG - Other
Annual Salary	Rupees. 1,00,000 - 3,50,000
Location	Bangalore
Keywords	IT Helpdesk Support
Contact	subramanyadj@gmail.com TESCO Hindustan Service Centre # 81& 82, EPIP Area, Whitefield, Bangalore - Karnataka ,Ar 560066
Telephone	91-080-66588000
Fax	66664500
Email	sunitha.manoharan@in.tesco.com
Website	http://www.tescohsc.com
Reference	HSC IT Helpdesk