TODAY JOBS - NEW

 Designation: 
  Data and Applicant Executive 
 Job Description: 
  Key representative, raising the profile of the Reuters Support Centre with customers, and maintaining active contact and communication with customers.
  Responsible for the provision of data and functionality support and assistance over the telephone and other electronic mediums, in a prompt, efficient, and professional manner and through this, contributing  to a steady improvement in customer satisfaction. 
  Ensure that you maintain adequate product, market and call handling expertise to perform your job efficiently, including the correct call logging, administrative and procedural practices required.
  Proactively support colleagues and share information enthusiastically, promoting an open and committed approach to knowledge development and team co-operation, building on best practice and helping facilitate improvement in the centre.
   Support and actively seek involvement in launches of new products and services as directed.
   Escalate significant events to management, account teams and other operational departments.
   Accept taking on project or additional areas of responsibility which will assist personal development and team effectiveness.
   Maintain relationships with other Reuters Support Centres and resolver groups around the organisation.
   Recognise and escalate recurring problems  
    Report writing responsibilities  
   Mentor to new staff by assisting in training and development on an as needs basis        
 
 Desired Profile: 
   Experience with Reuters products and data or previous experience in the financial markets 
  Strong interpersonal skills, and ability to project service and positive attitude over electronic mediums, experienced in dealing with customers a distinct advantage
  Positive in outlook, a can-do attitude, and open communicator
  Good team player
  Excellent problem solving capabilities supported by sound decision making capabilities
  Ability to pick up new technologies and principles quickly 
  A high level of commitment and dedication to the team
  Consistent performance, even when working under pressure
  Flexibility with work times
  Customer service orientated with a strong customer focus
  Sound planning & organisational skills
  Self motivated and possess good  initiative, ability to work with minimum supervision
  Demonstrate awareness and foresight
  Accepting of change and introduction of new techniques / products
  Possess good touch typing ability
  Fluency in English, Hindi AND one of Urdu or Bengali or Tamil
  Willing to work in shifts and over weekends / public holidays
  Problem solving and decision-making skills       
 
 Experience:  0 -  3   Years  
 Industry Type: BPO/ITES /CRM/Transcription
 Functional Area: ITES/BPO/KPO, Customer Service, Ops.
 Education:  UG - B.A - Any Specialization;B.B.A - Management;B.Com - Commerce;B.Sc - Any Specialization;BCA - Computers    
  PG - M.Com - Commerce;M.Sc - Any Specialization;MBA/PGDM - Any Specialization   
 Location:  Mumbai 
 Keyword:  Day Shift, Night Shift, Voice, call, call center, customer service, CSR, CSE, MNC, 
 Contact:        HR - Manager... 
                Reuters  India Pvt Ltd 
 
 Telephone:   Experience with Reuters products and data or previous experience in the financial markets 
  Strong interpersonal skills, and ability to project service and positive attitude over electronic mediums, experienced in dealing with customers a distinct advantage
  Positive in outlook, a can-do attitude, and open communicator
  Good team player
  Excellent problem solving capabilities supported by sound decision making capabilities
  Ability to pick up new technologies and principles quickly 
  A high level of commitment and dedication to the team
  Consistent performance, even when working under pressure
  Flexibility with work times
  Customer service orientated with a strong customer focus
  Sound planning & organisational skills
  Self motivated and possess good initiative, ability to work with minimum supervision
  Demonstrate awareness and foresight
  Accepting of change and  introduction of new techniques / products
  Possess good touch typing ability
  Fluency in English, Hindi AND one of Urdu or Bengali or Tamil
  Willing to work in shifts and over weekends / public holidays
  Problem solving and decision-making skills
 
 Email: blr.jobs@reuters.com
 
 Website:  Data and Applicant Executive 
 
 Reference: D&A
To  receive more details join here Receive  Now

TODAY JOBS - NEW

Get FREE Account Now

9.1.08

"Reuters" Recruits Fresh Graduates

Resources

Latest Jobs:

More info find below