"IBM" Needs Fresh Graduates - Associates (0-2)Yrs
"IBM"
"IBM" Needs Fresh Graduates - Associates (0-2)Yrs
Job Description:
Job description
Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
Desired experience
Min 6 months of relevant experience in the mentioned skill areas
# Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
# Browser Support - Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Receives incoming calls from customers and creates incident record or updates existing record.
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
# Ability to meet a set of defined account agent productivity measurements.
# Be able to identify opportunity for, and implement process improvements.
## Customer Service Skills
# Communications ¿ verbal and written
# Neutral accent
# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
# Questioning skills- probing skills, as relevant to the issue and level of the caller
Required skills
Awareness of basic networking concepts and technologies.
Proficient in network connectivity troubleshooting, TCP/IP
strong computer skills required for initial call handling
perform problem cause analysis,resolve routine cstmer problm
Exposure to operating systems, Windows 2000/NT/XP
English: Fluent
Degree Bachelors Degree/Equivalent Experience
Major Other
Years of experience in job function 0 to 2 years
Additional information
Willing to work in shifts.
Aditional Information
Experience: 0 - 2 years
Job Category: Software, Hardware, EDP
Job Location: Bangalore, Hyderabad
Click here to Apply
Key Skills: basic networking concepts and technologies,
communicaton skills
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